Support

Fast and uncomplicated - our direct support request

For our English speaking customers we offer here possibilities to get in contact with our support team. Fields marked with a * are mandatory fields.

You can find the latest notifications relating to our software on the status page.

Status page

Request

Please describe your request

You can upload a maximum of three files (screenshots and log files) for your request.

Drag and drop files here or select files
maximum size per file 5 MB, allowed files .jpg, .jpeg, .png, .gif, .pdf, .tiff, .txt, .csv, .log, .lnlog

LucaNet version in use (To be found in the menu bar of the software under "?“ - "About LucaNet")

Personal information

First Name

Last name

Company

Phone

I have taken note of the data protection regulations and by sending the form I consent to the processing and use of my data by the parties mentioned in the data protection regulations for the specified purposes and that I may be contacted via the specified communication channels. I am aware that I have the right to object to the processing and use of my personal data by LucaNet AG for the specified purposes at any time and for the future.

Fields marked with an asterisk (*) are mandatory.

If you are human, do not fill in this field.

TeamViewer QuickSupport is a remote desktop software that requires no installation. It allows us to access your computer. Therefore please contact our support team by telephone or e-mail. Then select your operating system and start the program:

Windows

Mac OS X