General Terms and Conditions

Contractual terms

Here you can find contractual documents for the different services provided by LucaNet. These documents form the basis for your contractual relationship with LucaNet AG and/or LucaNet Cloud Services GmbH referred to in the quotations. Earlier versions of the contractual documents are no longer displayed on the website.
 

Documents for license purchase

Documents that apply for license purchase include:

  • Terms for License Purchase
  • Terms for Software Maintenance and Support
  • GTC of LucaNet AG
  • Terms of License
  • Definitions in Legal Documents


Documents for SaaS

Documents that apply for SaaS:

  • Terms for SaaS
  • Terms for Software Maintenance and Support
  • GTC of LucaNet Cloud Services GmbH
  • Terms of License
  • Definitions in Legal Documents


Documents for software rental

Documents that apply for software rental:

  • Terms for Software Rental
  • Terms for Software Maintenance and Support
  • GTC of LucaNet AG
  • Terms of License
  • Definitions in Legal Documents

 

The Terms for Works and Services only apply upon the conclusion of contracts for works and/or services. The Terms for Managed Server Hosting only apply upon the conclusion of hosting contracts. These documents will be expressly referred to in the quotation.

 

Customer Service

Questions about consulting and training

CustomerService@lucanet.com

User Support

Our hotline for expert advice

☎ +49 30 46 99 10 10

Your request
Technical Support

Our hotline for technical advice

☎ +49 30 46 99 10 11

Your request
Sales

Questions about a contract or a license

Sales@lucanet.com