Our Support – quick and easy
By using the link to our support form in the new customer portal, you can save time in handling your request. Furthermore, you provide us with all important information we need to help you. It is worth taking a look at our FAQ as a first step.
We are at your service for all types of user issues concerning:
- General functionality
- Consolidation and financial planning
- Reporting and how to use LucaNet.Excel-Add-In
- User administration
- Your personal workspace and structures in LucaNet
You can find the latest notifications relating to our software on the status page.
We are at your service for all types of technical requests concerning:
- General technical issues
- Imports into LucaNet.Financial Warehouse
- Cloud environment
- Drill down to posting level
- Installation of the LucaNet software
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Germany, Austria & Switzerland
Monday to Friday from 9:00 am to 5:00 pm (CET)
☎ +49 30 46 99 10 10
✉ usersupport@lucanet.com
☎ +49 30 46 99 10 11
✉ techsupport@lucanet.com
Netherlands, Belgium & Luxembourg
Monday to Friday from 9:00 am to 5:00 pm (CET)
☎ +31 20 820 08 82
✉ support.nl@lucanet.com
France
Monday to Friday from 9:00 am to 6:00 pm (GMT +1)
☎ +33 1 87 16 55 44
✉ support@lucanet.fr
United Kingdom
Monday to Friday from 9:00 am to 5:00 pm (GMT +1)
☎ +44 20 3880 1425
✉ usersupport@lucanet.com
☎ +44 20 3880 1426
✉ techsupport@lucanet.com
Spain
Monday to Thursday from 9:00 am to 6:00 pm
and Friday from 9:00 am to 3:00 pm (CET)
✉ support@lucanet.es
USA
Monday to Friday from 9:00 am to 6:00 pm (EST)
☎ +1 888 691 1523 2
✉ support@lucanet.us
Singapore
Monday to Friday from 9:00 am to 6:00 pm (PST)
☎ +65 6309 9933
✉ support@lucanet.sg
Support form
China
☎ +86 4008 086 049
✉ support@lucanet.cn
